Where Capgemini has primary responsibility for the delivery of services, appropriate delivery methods must be followed. The selection of the delivery methods is an essential prerequisite for delivering the services. These services can span a range of services within the Client’s value chain like standard operation services, design services, minor and major changes to services & products or even projects for enhancement., The list of delivery methods available that can be used for these services within Service Engagement, can be found in the local quality system. These delivery methods are designed to understand the demand and create value for the Client with a focus on applicable areas such as engaging with Clients/users, designing a service, obtaining/building a service, delivering contracted services,etc. The Engagement Manager can consider establishing ownership for different Service Delivery processes for its management and continual improvement. Standard Operating Practices (SOPs) or Work Instructions can be defined for every service. These services should be revisited periodically to build new SOPs and upgrade the existing ones.

For project-based work, Capgemini has developed a number of delivery methods that can be used to support the vast majority of engagements delivered. In addition, each method has supporting documentation and historic information, such as lessons-learned documents, templates, example documents and estimating models. These can be reused to save time, aid the clarification of responsibilities between onshore and offshore, reduce risks and make planning and costing calculations transparent. While defining Service Delivery processes, the Engagement Manager should look at the Service Delivery Process model and its interaction with Client's processes in order to create an end to end view of value delivery. The 'Standard Work' foundation of CLF can be used to ensure that standard work instructions/procedures/SOPs/ are defined for uniform way of working.

Once selected, the delivery methods should be tailored to meet the specific demands and needs of the Service Engagement and the Client. The Engagement Manager should focus on establishing Lean Service Delivery processes for optimizing the flow of value within the engagement as well as within Client's integrated Service Delivery model. The CLF-Flow Management' Foundation can be used for managing the flow of Client demand and how to track and avoid issues'. The tailored methods should also be compliant with any regional quality standards. It must also address Cyber Security, Business Continuity, Data Protection, Safety Control and Export Control requirements, if any. The Engagement Manager should document the delivery methods, record any amendments to the standard methods that have been made during the tailoring exercise, and identify any existing delivery standards to be used on the Service Engagement (e.g. documentation and coding standards).